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The Columbus Museum of Art is looking for a dynamic, people-oriented individual to serve as full-time Team Lead for our Visitor Experience/Admissions Desk daily operations.
Visitor Experience Team Lead
The ideal candidate is a mature, responsible, dependable individual who enjoys working in a fast-paced environment; is a people-oriented and satisfaction driven individual who is able to handle multiple tasks simultaneously. The Team Lead must be able to work a flexible schedule, including some evening and weekend shifts.
This position requires excellent verbal communication and leadership skills; ability to make sound decisions quickly and professionally; and a cooperative flexible nature. The Team Lead must be self-motivated, detail-oriented, and trustworthy. Must have excellent cash management skills, including the ability to transmit a welcome greeting to incoming guests while handling cash transactions in an efficient and effective manner. This position requires problem solving abilities including the ability to define problems, collect data, establish facts, and draw valid conclusions.
Candidates should have a working knowledge of point of sale systems as well as proficiency in Microsoft Excel and Word. A Bachelor’s degree and 3+ year’s related professional experience is required. Previous experience in customer service and team management is necessary for this position.
The Visitor Experience Team Lead will oversee admissions desk operations, coordinate activities and schedules for Visitor Experience Associates, and provide assistance with all Visitor Experience/Admission Desk duties as needed. The Team Lead will ensure the highest level of customer service to our Visitors, supervise and create adherence to policies and procedures regarding all cash systems for the Admissions Desk. This position oversees CMA’s paid parking system including regular monitoring and placing service requests as needed.
The Visitor Experience Team Lead will maintain knowledge of all programs, events and activities occurring in the museum, both internal and external events, and will ensure that Visitor Experience staff are fully briefed as to the day’s activities and that staff have access to all current information. The Team Lead will ensure that the Visitor Experience team sets the tone for each Visitor Experience by providing encouragement to explore the Center for Creativity, temporary exhibitions, weekend workshops, lectures, and the museum’s permanent collection.
Additionally, the Team Lead will assist the Visitor Experience Director with a variety of projects as assigned.
To apply, e-mail resume to email@example.com or send resume by mail to Human Resources, Columbus Museum of Art, 480 E. Broad Street, Columbus, Ohio 43215. This position is paid hourly at $13.25 per hour plus commissions on the sale of museum memberships.
Event Sales Strategist
If events and sales are your passion, we have just the place for you. The Columbus Museum of Art is looking for an enthusiastic event sales professional with project management, team leadership and direct client relations skills.
The Event Sales Strategist will oversee all components of the events sales cycle, including but not limited to responding to leads, facilitating site visits, handling negotiations and closing, executing contracts and performing required follow-ups.
Other Duties include:
Ideal candidate will have a bachelor’s degree plus sales or catering related experience. Must be able to work without close supervision, handle pressure situations and multiple priorities, and meet deadlines. Must be able to work irregular hours when necessary. Strong organizational and communications skills as well as excellent computer and typing skills are required.
To apply, send resume and list of three references to firstname.lastname@example.org or mail to Human Resources, Columbus Museum of Art, 480 E. Broad Street, Columbus, Ohio 43215.
Only those applicants considered for interview will be contacted.
Administration: Learn how a museum operates and functions as a non-profit institution. Assist with administrative tasks and behind-the-scene work to explore what it takes to make a museum run.
Collections: Work with Museum registrars to monitor, track, and record the artworks in the collection as well as those traveling for exhibitions. Work with the archives and records of the artwork in the collection.
Exhibitions: Discover how galleries and exhibitions come together. This department manages the galleries, makes frames and cases, handles and delivers artwork, and more.
Curatorial: Learn about the artwork in CMA’s collection and how exhibitions are conceived of and developed. Work with the museum collection and traveling exhibitions researching information about art and artists. (Upper-class and graduate students only please.)
Learning & Experience: Connect with our visitors. Gain hands-on experience in front-end operations, public programming, school programming, or drop-in gallery experiences.
Development: This department makes connections with businesses and individuals through endowments, memberships, and donations. Help to keep the museum strong by building key relationships.
All internships are unpaid.
Schedules are flexible.
Internships are offered in the autumn, spring, and summer.
Application due dates:
Autumn: August 15
Winter/Spring: November 30
Summer: March 15
Contact Amanda Kepner at email@example.com with any further questions about internships at CMA.