Job Opportunities

Current Job Openings at Columbus Museum of Art

Thank you for your interest in employment at Columbus Museum of Art. See below for current job position openings at Columbus Museum of Art. Please check back frequently for jobs at Columbus Museum of Art, an Equal Opportunity Employer.

Manager of Visitor Experience and Safety

Position Summary:
The Manager of Visitor Experience and Safety (VES) provides leadership and support to the entire Visitor Experience and Safety team. They serve a dual role in maintaining safety and security while ensuring a positive visitor experience throughout the entire museum. The Manager of VES oversees daily operational duties as well as collaborates with other departments to help us fulfill our Mission, Vision, and Values.

Duties and Responsibilities:
• Directly responsible for the physical safety & security of museum property and the people on it
• Perform regularly scheduled inspections of CMA properties including the galleries, exterior doors, locks, maintenance and IT equipment, and public and private spaces. Promptly report and document any safety hazards, suspicious activity, concerns or damage in accordance with the museum’s safety policies and protocols
• Maintain the safety of people, art, and museum property
• Understand and be able to effectively execute all safety policies and procedures. Help train other CMA employees to understand their responsibilities in emergency situations.
• Maintain situational awareness of the facility and the people present. Able to respond to situations as needed in a calm, professional manner while maintaining security.
• Serve as the first responder for incidents, this includes all emergency situations such as injuries, evacuations, harbor-in-place, de-escalation, and more.
• Manage and monitor building access points including computer-based security access control systems, CCTV systems, alarms, doors, keys, and badges, and receive and inspect deliveries.
• Oversee the daily operations of the Visitor Experience & Safety team.
• Answer multi-extension telephone system, responding effectively and efficiently to all questions and requests for information, including basic visitor • • information, website information, programs, tour options, and processing payments. Maintain knowledge of museum departments and staff members, their programs, and ongoing work, to expedite connection of callers to the appropriate staff.
• Manage online sales and database system (Altru), including entering programs/events; daily sales maintenance; exporting data/reports; accurately entering user data; assisting both internal and external system users.
• Act as hiring/training manager for the Visitor Experience & Safety team.
• Create department schedules for all full-time and part-time Visitor Experience & Safety team staff, ensure appropriate staffing during peak business hours and all events, managing payroll.
• Assist the Director of Visitor Experience & Safety with researching, creating, and implementing new policies as needed.
• Process group tours include entering tour information, booking rooms, sending confirmation materials, processing purchase orders, invoices, and payments, and group check-in processes. Also establishing and maintaining relationships with travel and tourism companies and organizations.
• Regularly check and respond to inquiries from CMA information email and general voicemail.
• Attend meetings as requested and represent the visitor and Visitor Experience & Safety Team perspective in those meetings.
• Stay informed about CMA exhibitions, art, programs, and events through a variety of means (including curator tours, docent training, staff PD opportunities, etc.) and devise means for the Visitor Experience & Safety team to also stay informed.
• Be the first point of contact for visitor issues, respond respectfully, and follow through as appropriate.
• Work cross-departmentally to streamline systems and increase the flow of information between CMA departments, the Visitor Experience & Safety team, and visitors.

Interested candidates may apply here

Gallery Associate

Position Summary:
Gallery Associates at the Columbus Museum of Art (CMA) serve a multifaceted role in the museum, providing holistic support for the Visitor Experience Department from working on the floor, and being at the welcome desk to monitoring CCTV. Gallery Associates serve a dual role to ensure a positive visitor experience and maintain the safety of the people in the buildings and the property. Candidates for this position enjoy helping people, learning new skills, and having the ability to handle multiple tasks simultaneously while promoting the philosophies and values of CMA.

Candidates must possess a flexible schedule, including weekday, weekend, and evening hours and the ability to work at both CMA locations (the Columbus Museum of Art on Broad St. and the Pizzuti Collection of the Columbus Museum of Art on Park St.)

Duties and Responsibilities:
• Create a first impression of welcome and warmth to all the Museum’s visitors, setting the mood and tone for each guest’s experience.
• Project an attitude of openness and access to all visitors
• Initiate dialogue with visitors and answer questions to promote a friendly and engaged gallery experience.
• Answer multi-extension telephone system, responding effectively and efficiently to all questions and requests for information, including basic visitor information, website information, programs, tour options, and processing payments. Maintain knowledge of museum departments and staff members, their programs and ongoing work, to expedite connection of callers to the appropriate staff.
• Handle cash transactions in an effective and efficient manner.
• Maintain the safety of people and art in museum galleries and spaces.
• Ensure that visitors comply with Museum policies, by proactively communicating those policies in a direct, friendly, and respectful manner.
• Approach and engage and if needed redirect visitors as appropriate, respecting boundaries and personal space, thoughtfully monitoring body language and facial expression, and always communicating in a respectful and professional manner.
• Participate in regular professional development workshops about museum security procedures, CMA philosophies, learning, visitor engagement and conversational strategies, professional behavior, customer service, and art and exhibition content.
• Communicates and collaborates regularly with colleagues across multiple departments to improve team effectiveness.
• Use computer-based programs ticketing systems, phone systems, CCTV, and fire panels to fulfill all necessary responsibilities

Interested candidates may apply here

Visitor Experience Security Supervisor

Position Summary:
The Visitor Experience (VE) Security Supervisor provides leadership in supporting CMA policies and procedures to ensure the safety of people and security of museum property. This position monitors safety and security through computer-based programs, on-foot patrols of the property, and radio and phone communications. This role works primarily independently of the team and is still expected to adhere to team policies and expected to collaborate with other supervisors at certain times. The Visitor Experience Security Supervisor ensures the highest level of safety and confidentiality for CMA.

Duties and Responsibilities:
• Directly responsible for the physical safety and security of museum property and the people on it
• Must be able to handle stress in an emergency or unknown situations and react calmly and appropriately according to museum policies and procedures, with the ability to be flexible and adapt to changing priorities
• Perform regularly scheduled inspections of CMA properties including the galleries, exterior doors, locks, maintenance and IT equipment, and public and private spaces. Promptly report and document any safety hazards, suspicious activity, concerns, or damage in accordance with the museum’s safety policies and protocols
• Maintain the safety of people, art, and museum property:
• Maintain situational awareness of the facility and those present ability to respond accordingly while maintaining the security
• Serve as the first responder for incidents including injuries, all emergency situations including evacuations, harbor in place, de-escalation, and more
• Filling out accurate and timely incident reports
• Monitor fire panel and respond to alarms, following CMA emergency procedures
• Check for appropriate temperature and humidity levels as indicated by facilities and curatorial to ensure the safety of the art
• Manage and monitor building access points including monitoring all security computer-based access control systems, CCTV systems, alarms, doors, keys, and badges, and receiving and inspecting deliveries
• Maintain an up-to-date and accurate log of activities; report activity that requires immediate attention in accordance with CMA policies
• Ensure all staff, visitors, and vendors are registered properly before entering secure areas of the property
• Ensure that visitors/contractors and vendors comply with museum policies by proactively communicating those policies in a direct, friendly, and respectful manner
• Respect boundaries and personal space, thoughtfully monitor body language and facial expression, and always communicate in a respectful and professional manner
• Participate in and lead regular professional development workshops about museum security procedures, CMA philosophies, learning, visitor engagement and conversational strategies, professional behavior, customer service, and art and exhibition content
• Communicate and collaborate regularly with colleagues to improve team effectiveness
• Maintain standards in matters of appearance, attitude, and performance
• Additional responsibilities may be assigned according to museum needs, individual skills, and interests.

Interested candidates may apply here

Special Event Server and/or Bartender

Position Summary:
The Special Event Servers and Bartenders will provide expert service of food and beverage items for corporate, social and internal events at the Columbus Museum of Art. This position is responsible for customer service of Special Event clients and guests in accordance with CMA’s service standards. This is a contingent position and will be asked to work on “as needed” basis or at the convenience of an individual’s personal schedule.

Duties and Responsibilities:
• Setting rooms and working with service equipment to execute food service in a variety of scenarios and spaces throughout the building.
• Properly and setup and serve alcoholic beverages in accordance with liquor control service guidelines and CMA service standards.
• Provide excellent customer service for all clients and guests before, during and after the event
• Must be able to lift and carry trays of food, move throughout tight spaces with efficiency, have the ability to be on their feet for long periods of time, and push and pull carts of furniture (tables and chairs) and other equipment
• Must adhere to Serve Safe guidelines and safe food and beverage practices according to the city, county and state guidelines.

Interested candidates may apply here

Facilities Support Staff

Position Summary:
Under the direction of the Facilities Support Supervisor, the Facilities Support Staff are responsible for keeping all museum facilities in clean, safe, and orderly condition. Performs cleaning duties, such as cleaning floors, rugs, washing walls and glass, and removing rubbish. Duties include notifying management of need for repairs and cleaning snow or debris from sidewalks and parking surfaces.

We have a full and part time position available for Facilities Support Staff.

Duties and Responsibilities:
• Cleans floors in both public and non-public areas by sweeping, mopping, scrubbing, or vacuuming them.
• Removes wastepaper baskets and containers and empties same into trash containers and cleans area after trash has been picked up.
• Services, cleans, sanitizes, and supplies restrooms (refill toilet paper, paper towel, and soap dispensers).
• Cleans and polishes furniture and fixtures.
• Cleans windows, glass partitions, mirrors and blinds using approved cleaners and tools.
• Dusts furniture, walls, machines, and equipment.
• Cleans and polishes hardware such as doors, woodwork, door handles, push plates, kick plates, metal handrails and drinking fountains.
• Removes and cleans floor mats and entrance rug runners.
• Reports burned out light bulbs to Maintenance Operations Manager.
• Report the need for repairs to the Maintenance Operations Manager or Facilities Director.
• Follow procedures for the use of chemical cleaners and power equipment in order to prevent damage to floors and fixtures.
• Turns in found articles to dock security.
• Handles emergency mop-ups and spills, utilizing appropriate wet floor signage.
• Assist with the removal of snow from sidewalks, steps, driveways, and parking areas and spread snow melting chemicals as directed.
• Requisitions supplies and equipment needed for cleaning and maintains storage areas in a safe and orderly manner.
• Performs other related duties as required or assigned.

Interested candidates may apply here

Cashier

Position Summary:
The Columbus Museum of Art is currently seeking Cashier to join our Café team. We are looking for highly qualified candidates with excellent customer service skills, exhibit professionalism in attire, work habits and communications skills. We take pride in what we serve to our Museum visitors and in how we serve food to them. We’re looking for candidates to join our Café Team!

Duties and Responsibilities:
• Greet customers in a friendly manner. Answer questions regarding food items and ring up orders.
• Report food, beverage or supply needs to kitchen in a timely manner.
• Balance daily cash register receipts and make daily cash drop.
• Responsible for the orderliness, cleanliness and sanitation of Café food prep work areas.
• Stock all needed products for daily operation, such as paper products, cutlery, condiments, and beverages. Brew coffee and tea for beverage station.

Interested candidates may apply here

Line Cooks

Job Summary:
The Columbus Museum of Art is currently seeking Line Cooks to join our Café team. We are looking for highly qualified candidates with excellent line cooking skills and customer service skills. We take pride in what we serve to our Museum visitors and in how we serve food to them. We’re looking for candidates to join our Café Team!

Duties and Responsibilities:
• Prepare all menu items daily for Cafe.
• Report food, beverage and supply needs to the Chef for ordering on a timely basis, daily, if needed.
• Responsible for the orderliness, cleanliness and sanitation of Café food prep work areas.

Interested candidates may apply here

Internship Opportunities

Please check back for future opportunities.

Job Opportunities

Current Job Openings at Columbus Museum of Art

Manager of Visitor Experience and Safety

Gallery Associate

Visitor Experience Security Supervisor

Special Event Server and/or Bartender

Facilities Support Staff

Cashier

Line Cooks

Internship Opportunities

Rights and Reproductions Form