Membership Policies & FAQs
Membership Policies
Why Join?
Membership pays for itself within two visits! See what benefits your membership provides on our membership page.
Get an entire year of access to art and culture with free admission to the Columbus Museum of Art and Columbus Museum of Art at The Pizzuti, invitations to member-exclusive events, and free or discounted tickets to public programs.
Your membership contribution provides critical operating support that sustains the museum’s community programs, preserves and expands our collection, supports our accessibility efforts, and allows us to bring world-class exhibitions to Central Ohio.
Pricing and Benefits
To view current pricing and benefits please click here. CMA reserves the right to alter member benefits and levels.
Membership Purchase and Activation
Memberships are non-refundable and non-transferable. CMA will not prorate membership fees or apply discounts retroactively.
Your membership becomes active immediately upon purchase. Digital card(s) will be delivered to your email inbox within one business day of purchase. If you have requested physical cards, please allow two to three weeks for receipt of your membership card(s) in the mail.
You may visit before receiving your card(s) by providing our Welcome Desk staff with your name and a photo ID.
Member Privacy
The privacy of our members is important. CMA does not share, sell, or trade any information you provide (including contact information or giving history) with any other person or business.
Right to Revoke
Columbus Museum of Art is committed to fostering an environment that is welcoming and safe for all. If a member disrespects or endangers any visitor, staff member, property, or artwork, CMA’s Membership Office reserves the right to revoke their membership.
Membership FAQs
How do I join?
There are three ways to join:
1. Online: Visit our membership page
2. In person: Visit our Welcome Desk
3. By phone: 614.629.0344
What if I want to gift a loved one a membership?
CMA memberships make excellent gifts! Please visit our Gift Membership page to learn more.
How can I contact the Membership Office?
The Membership Office is open Monday through Friday, 9:00 AM–5:00 PM and can be reached by calling 614.629.0344 or emailing membership@cmaohio.org. Please allow up to 48 hours for a response.
Does the museum offer any discounts on memberships?
The museum offers a membership discount of 10% for seniors (60+), educators, and students. This offer only applies to Individual, Duo, Family, and Reciprocal level memberships. For more information or to receive these discounts, visit the CMA Welcome Desk or contact the Membership Office at 614.629.0344 or membership@cmaohio.org. Those who wish to receive one of these discounts must present a valid photo ID, educator ID, or proof of active class enrollment. Discounts are not available online and may not be applied retroactively or combined with other promotions.
Can I apply the cost of admission towards the cost of membership?
Yes. To take advantage of this offer, please see a Welcome Desk associate. You must purchase the membership on the same day as your admission. Only one receipt may be applied. If the price of your admission exceeds the price of your chosen membership level, CMA will not provide any reimbursement to cover the overage. The value of vouchers cannot be applied to the cost of membership. Other discounts may be excluded.
How long are memberships good for?
Memberships become active immediately after payment is processed. They are valid for a full year (12 months). CMA Memberships always expire on the last day of the month regardless of the date of purchase.
If I renew my membership early, will I lose any time?
No. We always add a full 12 months to the upcoming expiration date of your membership when you renew.
What if I want to upgrade my membership?
To upgrade your membership please call the Membership Office at 614.629.0344 or email membership@cmaohio.org.
Where can I use the Reciprocal Membership?
The Reciprocal Membership gives you access to free admission at over 1,000 museums in North America. To find a participating institution, visit the North American Reciprocal Museum Network’s page. We recommend contacting the institution you wish to visit to determine their offered benefits before visiting, as benefits vary by institution.
I am a member. How do I register for events?
When you begin to register for a program, a pop-up window will prompt you to either sign-in or create an account. Once you do so any applicable member discounts will automatically be applied at check out. Please note, the discounted price will not appear until you have added the tickets to your cart and begun the checkout process.
I’m having trouble logging in online. What can I do?
For security purposes, CMA staff do not have access to your password information. If you are having trouble signing in, we recommend hitting “forgot password.” The password reset email may go to junk or spam. If you check these folders and still do not have a reset link, please contact the Membership Office by calling 614.629.0344 or emailing membership@cmaohio.org for further assistance.
How do I know if my membership is up to date? / Why did I receive a renewal notice by mail if I recently renewed it?
If you recently renewed your membership, please disregard any renewal notice that follows in the coming weeks. Due to lag times with postage, there is a chance you may receive a renewal notice that was sent before your payment was processed at our Welcome Desk, over the phone, or online. To check the status of your membership please consult your member card or contact the Membership Office at membership@cmaohio.org or 614.629.0344.
Can my membership automatically renew?
Yes. This can only be done with a credit card. Please note your desire to enroll in auto-renewal on your membership order or renewal paperwork. You may also contact the Membership Office. The month your membership is due to expire, CMA will send you a notification via email reminding you of the upcoming charge, which will take process on the last day of the month. To request cancellation of auto-renewal please contact the Membership Office before your credit card is charged by calling 614.629.0344 or emailing membership@cmaohio.org. Please note, CMA Memberships are non-refundable if you miss this window.
What if I have a change of address/email/phone number?
Please contact the Membership Office by calling 614.629.0344 or emailing membership@cmaohio.org with your new contact information.
I want to pay for my membership through a foundation or donor advised fund. How do I do that?
Please contact your specific foundation or fund to process your gift. Checks may be made out to Columbus Museum of Art and must specify you as the donor, and membership as the purpose of the gift.
Please note: Only the Individual level membership is 100% tax-deductible. To comply with IRS regulations, you will need to write a separate, personal check to cover the non-charitable portion of any membership at the Duo Level or above if paying through a foundation. Consult a tax advisor for your personal applicability.
Digital Card FAQ
We are proud to enhance the member experience and make a positive environmental impact by offering digital cards. Digital cards eliminate the wait time for physical cards and allow you to access your member information instantly.
How will I receive my digital membership card?
Once your membership has been processed, you will receive an email from us with a unique link. Click the link, and choose from one of the following options:
• Print Membership Card – if you prefer to print a copy of your card
• Download Membership Card – if you prefer to save to your card as a file or image
• Add to Apple Wallet – if you prefer to download your card to your iPhone wallet
• Google Pay | Save to phone – if you prefer to download your card to your Google Pay app on your Android/Pixel/Samsung device
Will I still receive a physical card after joining or renewing my membership?
Your digital cards will process automatically after joining or renewing your CMA Membership. To request a physical copy of your membership card, please call the Membership Office at 614.629.0344 or by emailing membership@cmaohio.org.
Will I need to download my digital membership card each time I renew my membership?
If you download your digital membership card to your Apple Wallet (iPhone) or Google Pay (Android/Samsung/Pixel) app, your membership card will update automatically when you renew.
If you prefer to print a copy of your card or save as a file or image, you will need to do so each time you renew.
How do I use my digital membership card?
Your digital membership card can be used just like a traditional plastic card. Just present your digital card for scanning when you visit. When you arrive at the museum, simply show your digital card to our Welcome Desk team and begin enjoying your member benefits with ease.
For Duo level and higher: How can I share the digital card with the secondary member listed on my membership?
Once your membership has been processed, the primary member will receive an email with a unique link for each named member associated with the membership. As the primary member, you can forward the email to the secondary named member so they can access their digital membership card.
What if I lose/delete my digital membership card, or it hasn’t arrived yet?
Please contact our Membership Office by calling 614.629.0344 or by emailing membership@cmaohio.org, and we’ll be happy to resend your digital membership card link to your email address. Members can also present a photo ID at our Welcome Desk to access their membership.
Can I access my membership card without using the Apple Wallet or Google Pay app?
Yes. You can choose from the other options listed when you click the link in the email you received from us:
• Choose “Print Membership Card” to print a copy of your card.
• Choose “Download Membership Card to save to your membership card as a file or image.
Can someone else use my membership card?
No. Digital membership cards are not transferrable. Only the member(s) named on the membership may use the digital membership card.
